Term and Conditions

Please read these conditions carefully, they incorporate the basis upon which bookings are accepted by Nathan Tour.

Changes in Price and Itineraries:

Prices are based on tariffs current in the event of fluctuations in exchange rates or increases affecting the prices we pay for transportation, hotel accommodation and services generally, we reserve the right to adjust our prices as may be necessary at anytime up to and including the day of departure of your tour, even though the final payment has been made. If we are forced to change your booking or part of it for reasons beyond our control (for instance if an airlines changes its timetable or if a hotelier over books his hotel accommodation), we reserve the right to vary your itinerary and will give you, or cause to be given to you, prompt notice thereof. In the event that any one changes or series of changes to your itinerary demonstrates that your tour has hereby become materially different from that contemplated prior to the change or changes being effected and in respect of which we have already accepted your deposit or final payment, you have the right to withdraw from the tour, and monies already paid will be refunded in full. With your agreement, we will rearrange your tour by providing alternative arrangements of, at least, the same standard as the one originally booked. If, in the likely event we have to cancel your booking because of insufficient numbers booked or because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept the alternative, we will refund in full any monies already paid. It is essential that you check with our agent whether any such changes or variations have occurred in the tour you have chosen before you complete your booking.

Deposit & Final Payment

A deposit of 20% from the total package price is required at the time of your booking. The balance of your tour price completing full payment must reach Nathan Tour and Travel no later than 30 days prior to the commenced of your tour. If for any reason your balance payment is not received by us by the due date, as set out above, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation changes.

How to Book:

Please fill the on line contact form with detail informations

Late Bookings :

Bookings may be accepted up to 7days prior to a tour departure but will be subject to availability of accommodation, flight and may be subject to the payment.

Cancellation :

Should you, or a member of your party, be forced to cancel, you must advise us or our agent in writing, and cancellation is not effective until we receive this letter. If you cancel at anytime prior to departure the cancellation fee will be US$50 per person plus any other charges made by hotels, tours, transportation and flights. If cancellation is made within 21 days of departure, the fee will be 25% of the cost of the package fare..

Modifications :

After receiving our official confirmation of your tour, any change of tour, departure date, hotel, type of room, substitution or reduction of passengers names, will incur a US$50.00 amendment fee per booking file.

Refunds :

No refunds on unused services.

Booking arrangements :

All booking arrangements are to be made through Nathan Tour a firm contract will exist between your self and Nathan Tour . The contract will be governed by and subject to the terms & conditions and the general information contained in this site. No variation of the tour conditions shall be of any effect unless made in writing and with the authority of Nathan Tour

Travel Insurance

WE STRONGLY RECOMMEND THAT YOU TAKE AN APPROPRIATE COVER AT THE TIME OF BOOKING YOUR HOLIDAY. SO PLEASE CONSULT WITH THE RELIABLE TRAVEL INSURANCE COMPANY..

Nathan Tour does not include travel insurance, accident insurance or any sort of insurance on this tour.

Travel Documents :

Each person shall be responsible for obtaining the appropriate visa (s) and carry a valid passport at all times. All travelers to Indonesia must be in possession of passport valid at least six months after date of arrival. Please note that passport and visa requirements are not our responsibility or that of your agent.

Not Included in the Package Fare :

Charges for passports, inoculations, excess baggage charges, accident and baggage insurance, items of personal nature such as beverages, laundry service, tips and gratuities and more…

Our Responsibility :

We always do our best to make sure your tour arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence or that of our employees or agents. However, we can not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines, coach operators, hoteliers, or other persons providing service in connection with your holiday pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket , voucher, coupon or the like) and over whom we have no direct and exclusive control. We do not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part, including but not limit to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of government or of any authorities, accidents to or failure of machinery or equipment of industrial action (whether or not involving our employees, and even though such action may be settled by acceding to the demands of a labor group).

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The Experience of Bali Ijen Bromo Transfer Yogyakarta

0n 23-25 August 2012, 

Sharing Tour IDR. 1.950.000person no minimum. Private Tour : IDR. 2.750.000/person minimum 2 people. Price including : Jeep to pananjakan, accommodation 2 night in Ijen and Bromo, Breakfast, Dinner, and Lunch, Entrance fee, English speaking driver. Our customer name : Andreu Salvador andreusalva@hotmail.com

Day 01 : Leaves from Ubud at 09:30 by Air condition mini bus around 5 hours to Sempol.

Day 02 : Leaves from Sempol at 04:30 to Paltuding by mini bus around 45 minutes. After trekking to Ijen Crater around 2 hours, we continued the trip to Cemoro Lawang (Bromo). From Paltuding Post to Cemoro Lawang by mini Bus around 6 hours drive.

Day 03 : Leaves from Cemoro Lawang at 04:00 by Jeep to Pananjakan for to see sunrise. Leaved pananjakan at 7 O’clock drive to Bromo Crater. Explore Bromo on foot or by horse (optional : extra cost IDR 100.000 for Return). Back to hotel Cemoro Lawang for breakfast. And than continue the trip to Probolinggo. Leaves from Cemoro Lawang at 9 O’clock. From Cemoro Lawang to Probolinggo It takes 1.5 hours. From Probolinggo to Yogyakarta we drived around 10 hours.

I hope our experience can help for another traveler. Thank you.

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BALI FAMILY PAKET TOUR 3N/4D

Hari 1:  PICK UP AIRPORT & HALF DAY TOUR (L,D)

Dijemput di Airport, kemudian half day tour (pilihan No. 1), lalu diantar menuju hotel untuk melakukan check in. Acara bebas dan istirahat.

Hari 2:  FULL DAY TOUR (B,L,D)

Pilihan full day tour ada di bawah..(MAKAN PAGI, SIANG, DAN MALAM)           

Hari 3:  FULL DAY TOUR (B,L,D)

Pilihan full day tour ada di bawah..(MAKAN PAGI, SIANG, DAN MALAM)   

Harga : IDR 6.720.000 (Paket keluarga : 2 Dewasa 2 anak) Hotel Maria Kuta *** (2 kamar Superior)     

PILIHAN FULL DAY  TOUR  :                         

1. Tanjung Benoa Water Sport - Garuda Wisnu Kencana - Uluwatu - Dreamland              Paket tour ini sangat menarik karena kami menawarkan wisata bahari di Tanjung Benoa.  Setelah dari Tanjung Benoa (Makan siang). Setelah makan siang, kami akan mengantarkan Anda ke GWK (Garuda Wisnu Kencana) melewati Universitas negeri yang terkenal yaitu Universitas Udayana. Pura Uluwatu juga merupakan tempat tujuan wisata yang akan kita kunjungi untuk melihat keunikan arsitektur pura yang sudah berumur empat abad, terdapat banyak kera. Pura uluwatu salah satu tempat yang sangat terkenal untuk melihat matahari terbenam. Pantai Jimbaran merupakan tempat tujuan terakhir di paket ini. Tempat ini memberikan suasana yang berbeda, romantis namun alami, untuk menikamati santap malam berupa seafood (masakan laut).
2. Bedugul - Alas Kedaton - Tanah Lot Tour. Di Jemput di Hotel Jam 08.30 wita , tour dimulai dengan mengunjungi Pura Taman Ayun, Pura peninggalan masa kejayaan Raja Mengwi. Dilanjutkan dengan obyek wisata Bedugul untuk melihat keindahan Danau Beratan dan Pura Ulundanunya. Menikmati makan siang di Mentari restaurant Bedugul sambil menyaksikan keindahan panorama alam pegunungan. Beranjak menuju Alas Kedaton, obyek cagar alam & budaya yang terkenal dengan puluhan keranya yang bersahabat. Dilanjutkan dengan Tanah Lot, kawasan pantai selatan yang terkenal dengan keunikan pura ditengah laut dan keindahan sunsetnya. Makan malam disajikan di Madania Restaurant, kembali ke hotel dan istirahat.     
3. Ubud - Kintamani - Tampak Siring - Sukawati -Tour . Di Jemput di Hotel jam 08.30 wita, singgah di Galuh sebagai pusat batik dan souvenir Bali, dilanjutkan dengan Celuk sebagai pusat kerajinan perak. Mengunjungi obyek wisata Goa Gajah, tempat pertapaan Hindu dan Budha peninggalan abad ke-11, dan langsung beranjak menuju Kintamani. Makan siang di Sari Restaurant Kintamani sambil menikmati keindahan Danau dan Gunung Batur. Perjalanan dilanjutkan menuju Pura Tirtha Empul Tampaksiring yang terkenal dengan sumber air suci. Singgah diSukawati, pasar lokal yang menyediakan barang-barang kerajinan dengan harga murah. Beranjak menuju Madania Restaurant untuk menikmati makan malam. Kembali ke hotel dan istirahat.

Hari 4:  Free of Leisure & Transfer out

Sarapan pagi di hotel, acara bebas hingga waktu penjemputan tiba. Diantar menuju Airport untuk melakukan penerbangan menuju destinasi berikutnya.

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Denpasar Traditional Market

Denpasar Traditional Market is a center of town's economics which is located in Gajah Mada Street, tha tis main road and become a shopping centre of Bali. This traditional market is apposite to the village temple that is one of three biggest temples in Denpasar. It is initially does not as big as like now because have changed experiences and modification which is adapting to the requirement and town growth. This market cannot be discharged from the existence of an existing market in the cross Badung's river that is called Kumbasari Market because the local society will feel incompletely go for shopping if they are not come to Kumbasari Market, especially for the Balinese who want to buy the ceremony item.

                     

Kumbasari Market

Denpasar Market is a market selling the costume and clothing items with the prices are relative cheaper than clothing items sold at the shops in Gajah Mada Street which are most owned by citizen of Chinese clan. Kumbasari Market is previously called by Peken Payuk (pot market), it sell the items from gerabah /jar like pot, pengedangan, cubek (plate from land), paso (pail from land), caratan (water jug from land), jeding (barrel from land), penyantokan (mixer from land), coblong (cup from land), kekeb (rice cover) and others. All of these items are the kitchenware and also the items for ceremony. Since this market most popular as a place to sell payuk/pot, hence Kumbasari Market in the past referred as Peken Payuk or pot market. But now it sell the material or art items for tourist therefore it is one of tourist destinations in Denpasar Town.

       

History

Denpasar Market is opened on 24 April 1984 by Bali 's Governor, Prof. Dr. Ida Bagus Mantra. Then after experiencing of the fire accident, it has been repaired in year 2000 at that moment Bali 's Governor is Mr. Dewa Made Berata. This market owns the broadness about 14.544 M² and broadly park 9064 M² which is built in four floors. The local people who go for shopping at this market are not only from environment of Denpasar community but also come from outside of town. The moment before the big holiday like Galungan, Kuningan, Nyepi and others, this market is always crowded by the buyer which are most of them the local society.

Opening Time

Denpasar Market is opened at 5 o'clock in the morning and close at 5 o'clock in the evening. Then, it is changed by the evening market opened from 05:00 pm until at 05:00 am the day after. Meanwhile at Senggol Market in Kumbasari is opened at 02:00 pm and closed at 11:30 pm. The unique of Senggol Market's name is possibility taken away from the situation and condition of people movement on shopping where they each others jog because of visitor denseness. This Senggol Market is selling the variety of food, from the cheap Balinese, Javanese and Chinese cookery. It is also sell the various types of clothes from adult until children one.

Location

Denpasar Market is encircled by shop along the street of Gajah Mada, in the right side there is Sulawesi Street which is famous of cloth items. Denpasar Traditional Market is progressively strengthening the identity of a center of Denpasar's economics which is opened within 24 hours and never silent by visitor. See also an Tripadvisor.

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GOA LAWAH

Goa Lawah or Bat Cave is one of favorite places of interest in Bali and it is located near of hilly bank so it is called reef of Middle hill. This cave is located in Pasinggahan countryside, Dawan sub district, Klungkung Regency, east part of Bali and about 1,5 hours from Denpasar Town. There is a nature cave dwelt by thousands of tail bat located at north side from Jeroan/center of Goa Lawah Temple . Meanwhile the main road from Klungkung to Amlapura is just in front of the temple. This cave is apposite to the beautiful beach with black sand along the coastal area. 

Goa Lawah, a shrine for Balinese Hindu 

Pursuant to the papyrus of Dwi Jendra Tattwa, the Goa Lawah's name is Goa Lelawah, the name which is given by Danghyang Nirartha (a priest overspread the Hindu teaching in Bali) when he stop in this place on his Tirtha Yatra trips. He arrive at a cave which is a lot of bats hang on and its unbroken voice clamor as hymn to add the beauty of the cave. Therefore this cave is named by Goa Lawah/Bat Cave. On the above cave is growth by the flower trees with it's smelt fragrance and stimulus the peace mind of Danghyang Nirartha, so that he overnight stay for some nights in this place. From the cave we see also the beautiful coast with the blue ocean with Nusa Penida Island as a backdrop. 

Goa Lawah Temple History 

• According to the chronicle of Bendesa Mas, it mentions that the elaborations of Mpu Kuturan (a Hindu priest who come from Java) then he live in Bali which has been hosted in Silayukti, Padang Bai. He also builds some temple like Gua Lawah Temple.
• According to the Papyrus of Dwijendra Tattwa, it narrates that after Danghyang Nirartha stay some nights at Goa Lawah, then he build a Kahyangan Temple on the ground. It means that Danghyang Nirartha extends the Palinggih or temple building existing at Gua Lawah Temple . 

Function of Goa Lawah Temple : 

• Based on Papyrus of Kusuma Dewa, it is Giha Lawah, a palace from Basuki god.
• Based on Papyrus of Padma Bhuwana is explaining that in accordance to holy letter title Pentameter Aksara.
• The structure of Gua Lawah Temple building is based on the temple building from Ista Dewata in particular of Padmasana which is located in front of Siwa Cave as power of entire universe potency.
• Based on Lontar Babad Dalem is implying that Gua Lawah Temple as a good place to execute the Tirtha Yatra or Nyegara Gunung (meditation), because in this place there are nature potency of solidarity that is mount, the sea, goad an watu or petrify

Temple Festival 
Temple festival at Gua Lawah is basically divided into 2 types that is Piodalan ceremony, and Ngusaba ceremony. On this event, many Hindu people from entire of the island come and pray. Gua Lawah is a place of interest in Bali and opened for visitors who wish to see the temple closely.

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The Experience of Bali Ijen Trekking Tour

0n 19-21 Dec 2012, 

Our customer from Singapore, Bali Ijen Trekking Tour is highly recommended by our guests from singapore, for those of you who want to make a challenging trekking trip in Bali with Agung Trekking and East Java with Ijen Trekking within 3 days.

Resume Itenerary for Agung Trekking and Ijen Trekking Tour

Tour Itinerary :

19 Dec 2012 : 12 O'clock at night, leaves from ubud to Pasar Agung starting point if we starts to the trek of Mt. Agung.

20 Dec 2012 : start to the trekk at 00:30 in the morning going to the summit. At 05.00 we will arrive to the summit. We will back to the parking place. Arrive arround 11:00, we drive directly to go to the Gilimanuk harbour, lunch will serve at local restaurant. Arrive at Ketapang/Balawan overnight.

21 Dec 2012 : At 05:00 start to Paltuding and trekking aroud 6km go and back. And than driving back to Bali/Surabaya

Price : IDR. 3.850K for singgle ending in Bali

Price included: ac coach, local guide, entrance fee, ferry ticket, 1 N standart room at Ketapang/ Sempol, 4WD in Ijen, Mineral water during the trip, local snack, 2x breakfast 2x lunch.

                                                                                                                        

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EXPERIENCE OF CUSTOM MADE TOUR WITH BALI TRUSTED TOURS

On August 20, 2012.
Bali Custom Made Tour are recommendation directly from our guests named Gian Maria Barosio gianmaria.barosio@gmail.com. This tour option is very compact, because by choosing this program, you can directly to see the nature and culture of Bali as a whole in one day. 
Highlight : Traditional Baha Village, Pacung, Wanagiri (Monkey Forest), Munduk Waterfall, Lake Beratan, Candi Kuning Market, Jati Luwih and Sunset at Tanah Lot. 
Price: IDR. 500.000/person Min. 2 peolple Included : AC Coach, Petrol, Entrance Fee, Drive Guide. 

Our guests stay at the Suly Resort and SPA. We left the resort and SPA Suly at 09:00 am, heading straight Wanagiri. Following the road winding up the hill, through groups of monkeys on the road sides, we will arrive at the junction on the top of the hill, in this junction take the left turn ( the straight direction go toward Singaraja city of north Bali ). Start from here to the west, we will see one of the most beautiful nature and vegetation scenery on the island. On this quiet scenic asphalt road, we will find green grass on the road sides, trees, plantations and farms on the right side of the road, the Lake, and disappear at below left of the road wile we are driving beside lush vegetation and big trees. And then the tour, we continue to Munduk waterfall on the way we stopped for a moment to enjoy the beauty of the twin mountains that extends behind the fund Buyan and Tamblingan. The view was magnificent. After taking a few photos. 

Our trip continue to the Munduk waterfall. Arriving in the parking are at Munduk, we had to walk down the clove, coffee, chocolate and Vanilla plantation. By foot along the path within 15 minutes we finally arrived at the Munduk waterfall. Unusual sight they see. We saw some tourists bathe in the waterfall Munduk. Cold water gives a distinct impression. Once we felt quite enjoyed the scenic waterfall, we continue the journey toward Ngiring Wedang Restaurant. 

In Ngiring Wedang Restaurant we enjoy organic coffee. With views of the valley clove, Munduk village and paddy fields that can be seen from a distance took us feel above the clouds. It was an incredible sight. At that time the weather was sunny, so we could see the North Bali coast makes an unforgettable experience. Continue our journey towards the lake Beratan. Here we enjoyed the view of Ulun Danu Beratan Temple. 

This temple is one of the icons of Bali, because fractional currency 50 000 Indonesian Bank Note, the pictures taken at this place. These objects are very precisely when enjoyed in the afternoon. In view of the Ulundanu temple with backdrop a Puncak Mangu mountain. 

Continue our journey towards the yellow temple market. Here tourists can enjoy the scenery of spices, fresh vegetables, tropical flowers, rabbits, and various handicrafts as souvenirs can be purchased here. Market environment neat and clean to make our guests happy in this place. To take photos of objects colorful fabric, tropical flowers, especially orchids and many others. 

Continue our journey towards Jati Luwih. In this place we enjoy a very broad view of the rice field with a very good drainage system. New views of rice fields planted, making a remarkable sight. After enjoying the view of the fields considered, we continue the trip to Pura Tanah Lot. 

This temple is a temple which was built upon a rock. If the tide as if separated from the mainland. This place is very interesting to see the sunset. After seeing the Pura Tanah Lot sunset background, the next trip closed with dinner at Bebek Bengil Restaurant with a very special menu is duck Betutu. That is the story of our experience during the trip with our guest named Gian Maria Barosio by email: gianmaria.barosio @ gmail.com
Thank you for using our service, your satisfaction is happiness for us.

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Hike up Mount Bromo and Ijen with Nathan Tour and Travel

Special overland trip on August 3- 6, 2012, from Surabaya to Mount Bromo and Ijen Crater/Kawah Ijen in East Java to enjoy sunrise tours in Mount Bromo and hiking to the peak of Ijen Crater/Kawah Ijen.

Our guest is Pablo Ortola paloortola@hotmail.com.

Experience of Surabaya Bromo Ijen Surabaya 4D/3N Tour.
Itinerary : 
August 3, 2012 : We picked up our customer at 13:30 by JT 105.  And than we drived from Surabaya to Lapindo, (Optional : Madakaripura waterfall) Cemoro Lawang, in the middle of the night we saw the Kasada festival.

August 4, 2012 : (04:00) Bromo Sunrise Tours – stop in hot spring and plantation - Gempol, overnight at Catimor Guest House (Ijen Area)   
August 5, 2012 :  Ijen Crater Tours - Surabaya Hotel
Wake up early morning at 04:30 then drive to Ijen plateau ( about 45 minutes drive ), then trekking to peak of ijen crater about 3 Km (takes about 1 hour) . Enjoying the beautiful of volcanoes lake.and then go to surabaya by car (about ) 7 hours.and then you will stay at the hotel in surabaya which close to the airport.  
August 6, 2012 : Surabaya Hotel - Airport.
We Leaved from hotel at 06:00 am from the hotel & drive from to Surabaya airport (about 30 minutes). 

Price : IDR. 6.500.000,-
Tours included : 1N Hotel Bromo, 1N hotel Ijen Crater, 1N Hotel Surabaya, Jeep in Bromo, Entrance fee, AC Coach, Driver speaking English.

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Tips Strategies Present Complaints

Traveling is not always fun. You could have had bad things due to airline or hotel services that are not competent.
So, you have to know how to complain effectively. Model yelling at the ticket purchase or frontline clerk at a hotel not a surefire way to resolve the matter. That way, you might just get a look of pity from the people around.
You need a firm intention to write a complaint letter, complete with a demand for adequate compensation. After that you should send a letter to the right target, which can solve your problem.
Here are 10 tips-from the beginning to the resolution, which was written Joe Brancatelli, a business travel columnist in portofolio.com, so your complaints loud and get the necessary support.

1. Ask a Satisfying Replacement in Place. The best complaint letter is that you never write. So, whatever you can do to straighten out problems at the crime scene, do it! If you can not obtain a satisfactory replacement directly from the people you talk to, ask to see men with a higher position. When the schedule allows, it seems reasonable to allocate time in that place for the purpose of mediation. 
2. Make a Good Note. If you are an adventurer who is also a businessman, you may often be able to sense when a process goes into an unwanted direction. If no such symptoms, immediately make a note: enter the names, places, and as much specific information. Keep all receipts, tickets, boarding passes and travel documents. Think like a businessman: keep any and everything that you want to know, as if it is your duty to turn the clock back to back.
3. Act Quickly. Do not throw your frustration and spending bill in the corner. The longer you wait, the further you will get a satisfactory replacement. Start writing your complaint letter from the first moment you set foot in the house.
4. Prepare letters. No matter how well you store data in email, most airlines and hotels are not willing or not able to solve problems based on electronic evidence. Bergantunglah on the papers and letters sent by post. Use stationari office and never just send a handwritten note. Make sure you attach all copies of relevant evidence and never send the original!
5. Your complaint addressed to the Right People. The letters are addressed assigned to the general public will be dealt with as well. If you have a problem with a particular hotel or airline, find out the name of his general manager and address your letter to him. Not satisfied with the frequent-travel program, try to write on the vice president of marketing. If you have a problem with a network of hotel, airline, or car rentals, your complaint letter addressed to the chief executive. You may not get immediate response from these people, but they usually have specialized staff who handle mail addressed to them.
6. Brief and polite. Formal complaint letter to a long and flowery is not the right approach. Make your complaint letter as a memo. Brief, concise, and polite. No need to destroy the letter with frivolous complaints and silliness that happens to you. No need revenge with vulgar words. Because all that will be useful, even just going to make you will not get anything.
7. Use of Power. You do not need to frighten the airline, hotel or travel agency with the power you have, but do not also hide his identity. If you are an elite adventurers who travel a lot, write your name and your status in a letter of complaint. If the complaint is very serious that you intend to move your business somewhere else, say so. If you can influence the affairs of the company policy regarding travel and am thinking of switching to the airline, hotel or other travel agent for example, write it. But do not bluff. The threat was limited to what you can do. Nor should you mention that you will never again use the services of their flight or hotel. When you proclaim will not be a customer again, the company will only provide a small compensation.
8. Ask Something. Write a letter of complaint without including what you expect guaranteed you will not get anything except maybe a letter of apology. Tell the airline, hotel or car rental place what will make you feel happy but of course with a balanced proportion. To delay the flight for an hour and a half, it was not worth all the money you ask for refund. A rough reception in a hotel can not be the basis for requesting a free night. Punishment must be balanced with the mistakes that have been done. Asking for cash is always the odd, though sometimes it is the most appropriate resolution. However, if you are quite satisfied with the mileage or bonus points, upgrade to the class room or flight, or a discount coupon, ask for it. If you are a regular wanderer (frequent traveler), increasing to elite status could be the most appropriate compensation.
9. Use your credit card. These recommendations may not fit applied here. In the United States, according to federal law credit loans, the right to fight the financing of which was considered invalid and in it, including travel services that are not in line with expectations. If the dispute with the airline, hotel or car rental for services they do not give, service users who pay by credit card are encouraged to immediately contact the credit card company to ask for delay in payment.
10. Never Give Up. If the initial response from the airline or hotel is not satisfactory, tell the person you are calling that you are not satisfied. (Oh yes, do not return the coupons, discount cards or checks that have them sent to you.) You will be surprised to encounter a second response letter gives better results.

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LOVINA BEACH

Lovina is one of the  famous tourist places in the north part of Bali which owns a unique beauty of calm sea water and chromatic blackish beach. One of the favorite fascinations in Lovina is dolphin watching tour  can be seen in the morning.  An extremely attractive feature is dolphin-jumping. It never fails in drawing tourists to its lovely sunset views.  Lovina is conveniently located within reach of several popular places of interest, for instance, Hot Water Banjar, Wihara Buddha (Buddhist shrine), Gigit Waterfall and some countryside areas within this vicinity.  Location Lovina is officially located in Kalibukbuk area and covering some countryside like Pemaron, Tukad Mungga, Anturan and Kalibukbuk countryside.  Kalibugbug countryside itself is located in the Buleleng sub-district, whereas the Kaliasem and Temukus countrysides are located in the Banjar sub-district where both of them belong to the Buleleng regency.  The eastern countryside is called Pemaron about 5 Km west of Singaraja, and the western countryside is Temukus about 12 Km west of Singaraja.

Lovina Beach is a Tourist Destination in Bali. 
The centre of activities in Lovina area is located 10 Km from Singaraja town. Nowadays,  Lovina area is becoming the center of tourist activities in the north part of Bali, offering manykinds of accommodations, restaurants, bars, beach activities, art shops, banks, and transportation, etc.  The available accommodations in this area range from luxury hotels, small hotels to even homestays for low budget travelers. As the center of tourism in Singaraja, Lovina receives the highest number of visitors in the north part of Bali. It is estimated that 90% of tourists who travel to the north part of Bali will definitely pay a visit to Lovina!

History.  
There is no clear evidence how the name 'Lovina' originated.  However, its reference has been traced back to the children of Anak Agung Panji Tisna, a clan of the famous Buleleng King, henceforth bestowing his village in Kaliasem with the name 'Lovina', where he built his first bungalow resort.  He said the name is taken from that of a small hotel in India called Lafeina where he stayed and wrote a book entitled 'Ni Ketut Widhi'.
This book is translated into some languages.  In memory of the hotel name, the land authorities approved of the name 'Lovina'.  The other version of the story describes how 2 Santen trees which were planted by him, grew up as if embracing each other. Inspired by such extraordinary sight, Agung decided to give the name 'Lovina', because in Latin it means love or loving each other. Another interpretation can stem from the fact that if you separate the word 'Lovina' into 'Love' and "Ina', it means 'love to Indonesia'.

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